Change Management

Once you’ve decided on an idea for strengthening your relationships with your customers, how will you put it into action?

Design systems and procedures as necessary

  • What to measure
  • Manage any computer projects
  • Create forms and other manual systems

Create strategic phrases to embed into conversations with your customers

  • This isn’t a linear lecture.  Be opportunistic.  When you have a chance to add something about one of those, do it.


  • Systems and procedures
  • Your ability to respond appropriately and create strategic conversations

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